Someone downloaded a bunch of songs using Katy's iTunes account without her authorization... hacked! Pay Pal says it is not fraud because Katy authorized apple to use pay pal in the past (which is kind of like saying that I deserve to be mugged because I use money). Apple says only pay pal can fix it (odd since apple has the money). They say it would be ILLEGAL for them to refund her money in fact... because there's an ongoing fraud investigation (remember... the one where pay pal said it was not fraud).

I've decided on the whole I'd prefer honesty:

KATY: I have been defrauded

APPLE: I am sorry to hear this. Please be aware that we are for profit corporation as such we are answerable primarily to our shareholders. Therefore, we have decided to keep your money. That being said we have several choices available to "help" you.

If you'd like to have us blame others for your problem, please say "evasion". If you'd like us to blame you, please say "belittle". If you would like us to belittle you AND blow smoke up your arse say "arse".
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